Tecnoviti’s success is owed to its founder and its core values, that have been flawlessly handed down to the second generation:
High quality of Tecnoviti products
Short delivery time
Increasing our clients’ satisfaction level creates a loyalty relationship with them and increases our product sales.
Our quality policy has been in place for some years now and includes:
Continuous staff training and encouraging staff participation in free and paid training courses.
Every day substantial investments in equipment are put forward and/or authorized by the Management in order to enhance productivity and to improve support and testing processes.
Reducing non-conformities leads to cost reduction and factory efficiency increase.
Constantly reducing wastes.
Meticulous attention to raw material and equipment purchase price.
Today, all of that is formalized into a consolidated Company management system known as Lean Manufacturing. Our fundamental concepts that lead the Company culture and its way of operation are the following:
Dedication to clients
Dedication to clients. Dedication to clients. The central position of clients is the starting point and the destination of all activities and actions carried out by the Company as the Company wants to live up to our clients’ expectations through its products and services. Our clients are not only end clients, but “internal” clients are just as important to us. The information flow comes from the client and reaches our Research & Development team: talking to the client and fully understanding their needs and purposes is crucial at this phase.
A contribution to people
“Doing business”, or doing things well (a Japanese concept named Monozukuri), is only possible if people are managed properly (Hitozukuri): developing and supporting business competitiveness, also yielding long-lasting and remarkable results, is only possible if the Management and all people working within the Company are perfectly aligned towards a shared goal.
MUDA is a Japanese word that could be translated as “waste”. Muda encompasses all activities requiring resources and energies that do not add value to a product or service and thus do not give value to the client. Recognizing waste is crucial to properly implement the lean thinking.
ZAIZEN is a Japanese word and means “continuous improvement”: no process is perfect, but it can be perfected. The entire company staff, from top managers and executives to workers, should have an active role in the improvement process, sharing common and defined goals.